. I'm currently 20 minutes into a hold session with their service team just to get to talk to someone about who my sales manager is! Too much work just to obtain answers. Message the moderators to have vendor flair applied. What time and money I save in using these systems, we plough back in to developing these systems Hey mate, what is your accounting back end? Got them to put me on a 1 year style subscription. What I forgot to mention was that the company is roughly 10 staff in 7 locations, some with no more than 2mbit internet access. Make sure you have some time to learn.
Constantly having to stuff around with a local server to get a product to work is the exact thing most people want to avoid. What would your preferred way to do this be and why? In closing, no platform can be everything to everyone. You wanted my feedback on N-Able. Comments: We have used N-Able's N-Central product for over 10 years and it has become the central application in our service delivery and support model. I cannot disagree that it is not as sexy as some would like. We've been with n-able for about 3 years now and it's never been a huge problem, and they do keep improving things.
Currently on n-able, fairly happy so far. None of the products I've looked at are perfect, they all have faults some bigger than others. Leaning towards N-Able at this stage. How about the good old 'server node reset' issues? Overall: Used on a daily basis for monitoring, very useful. Support team and community forums — Labtech kills Kaseya, in both regards.
I'm grabbing Ninite One this week. It is 20% of the cost of the product, which is industry standard. Na it is still in beta, I believe the final release will be out late this month. There is a once off migration fee as well. As for cost, I cannot tell you, as we got several addons as part of the deal.
We feel we have a great product that we are committed to continuing to develop into the best in the industry. Imagine if you used that time to be working with clients? Hi, I have read all 8 pages of this thread with reasonable interest as we are contemplating again dropping Kaseya due to it's lack of performance in key areas As a company and a product. It's taking a good 5-6 seconds to move between All Devices and Active Issues. With LabTech, as you accrue more agents, your cost per agent goes down. We have about 10 servers, and about 80 work stations being monitored. I do have running trials of both products. Their pricing is around the same however they give you the option to lease the licenses instead of purchasing outright i will get definitive figures hopefully Tuesday.
These two products couldn't be any more different. Security Manager Patch read — Ninite integration has been a godsend. So he arranged sales to call me in a conference call with him. In our environment, if there's no N-Able or Connectwise we may as well go home. One off payment — no monthly fees — we can keep strict security since the server resides in our subnet behind the firewall. For me, the Labtech interface just looked very poorly designed or hasn't been updated in a while. Most of this is controlled by what is configured so it's doing what it is supposed to, but if you don't set it up correctly you could be inundated with all sorts of emails.
N-Able's support is typically good. But even on the 3 year plan, you only get 1 year on the N-Central and N-Compass — Annual Maintenance and Support. Its better then 2 years ago, but it still sucks. Don't like N-Able, have pretty much written it off. We havent tested it yet, but with 7. Further, they have commented on how much they like our 2 click methodology, our right click functionality, our monitor and alert wizards, and so much more.
Then really consider each solution. I've had technical demos with kaseya and N-able so far, and I'd admit n-able seems like a better product out of the box they are both web based, n-ables work-flow looks a little smoother? For those who have attended before, was it worth your time? Is Naverisk a possible contender? Labtech is also very modular. Labtechsoft Arent they the ones who's whole pitch is 'were just cheaper'? I also tried out spiceworks for a while, but it just doesnt have the level of monitoring I need. With N-able you can purchase and deploy these a-la-carte add-ons on top of your free monitoring licenses. Third party setup guys — do you run a separate 2008R2 instance for Report Manager? I don't think it needs quite the level of setup as say, Labtech or Kaseya, but its still a very capable platform that can do practically anything you could possibly want to automate.
Enjoy watching, say, 20 win7 x64 machines all apply a 900Mb Service Pack. Labtech advantages over Kaseya : 1. Kaseya charges the same percentage as Labtech. Interesting times, although I was happy with the existing setup. Would like to ask a few questions to those who actually use the software. Hover over the agent icon and a window will appear.
And yeah, for any company, with any of these products, you need to put in the work to make them work for you I bet your Kaseya rep will be offering you a discount to stay, as they and N-Able have been losing clients hand over fist, primarily due to pricing. I had a quick look at labtech and the interface was woeful. S We have a custom tray icon that allows a screenshot and a ticket to be generated by a client. There's piss all documentation on the new system, and I'm yet to locate where the hell they moved the remote command line tool to. The help desk side of it is pretty good though.